Terms and Conditions - CCAvenue Payments

Business and Platform

Resa VetCare Pvt Ltd operates this website to sell veterinary care products, pet wellness products, and related support services in India. Product details, pricing, taxes, shipping charges, and availability are shown on the product, cart, and checkout pages before payment.

Contact: resavetcare@gmail.com, 9270375400
Head office: Gat No-197/1/A/2, A/p-Pathari, Tal-North Solapur, Dist-Solapur 413002.

Payment Processing

Online payments are processed through CCAvenue, operated by Avenues (India) Pvt. Ltd. When you choose online payment, you may be redirected to CCAvenue or a bank/payment instrument page to complete authentication. We do not store complete card numbers, CVV, UPI PIN, net-banking passwords, or other sensitive payment credentials on this website.

Order Contract

An order is confirmed only after we receive a successful payment confirmation or approve another accepted payment method. If payment is pending, failed, cancelled, or marked as suspicious by the payment gateway or banking partners, we may hold, cancel, or ask you to retry the order.

Customer Responsibilities

• Provide accurate name, mobile number, email, billing details, and shipping address.
• Use only your own authorized payment instrument or one you are permitted to use.
• Review product suitability, quantity, price, taxes, shipping charges, and policy terms before payment.
• Contact us promptly for order, payment, delivery, refund, or chargeback concerns.

Policy Acceptance

By placing an order or completing payment through CCAvenue, you agree to these terms, our CCAvenue privacy policy, refund and cancellation policy, return policy, shipping policy, chargeback policy, and customer grievance policy.

Governing Law

These terms are governed by the laws of India. Disputes are subject to the competent courts having jurisdiction over Solapur, Maharashtra, unless applicable law requires otherwise.