Chargeback Policy - CCAvenue Payments

Before Raising a Chargeback

If you do not recognize a charge, have not received an order, received an incorrect product, or believe a payment issue occurred, please contact us first with your order number, transaction amount, payment date, and CCAvenue tracking ID if available. We will investigate and respond with order/payment status.

Email: resavetcare@gmail.com
Phone: 9270375400

Dispute Evidence

For chargebacks or disputes, we may submit order confirmation, invoice, payment records, gateway response, shipping records, delivery proof, customer communication, return/refund history, and applicable policy acceptance details to CCAvenue, banks, card networks, or payment partners.

Customer Responsibility

Chargebacks should not be used for issues that can be resolved through cancellation, return, replacement, or refund support. False, duplicate, or abusive disputes may delay resolution and may affect future order acceptance.

Refunds During Disputes

Once a chargeback or dispute is raised, refund handling may be controlled by the bank/payment network and CCAvenue process. We may be unable to issue a direct refund until the dispute is closed or permitted by the payment process.