Customer Grievance Policy - CCAvenue Payments

Scope

This policy applies to customer complaints related to CCAvenue payment status, failed payments, refunds, duplicate debit, order confirmation, shipment, returns, and chargebacks for purchases made on this website.

How To Raise a Grievance

Contact Resa VetCare Pvt Ltd with your order number, registered mobile/email, payment amount, payment date, CCAvenue tracking ID or bank reference number if available, and a clear description of the issue.

Email: resavetcare@gmail.com
Phone: 9270375400
Address: Head off.: Gat No-197/1/A/2, A/p-Pathari, Tal-North Solapur, Dist-Solapur 413002.

Resolution Timeline

We aim to acknowledge payment/order grievances within 2 working days and provide a resolution or next update within 7 working days. Cases requiring confirmation from CCAvenue, bank, courier, or manufacturer may take longer, and we will share updates as available.

Escalation

If you are not satisfied with the first response, reply with the same order details and request escalation. We may ask for additional documents such as bank statement entry, payment screenshot, delivery proof, photographs, or unboxing evidence.